Pivot Point International, the driving force behind digital learning and development for hair and beauty education, has been pushing the industry forward for over 60 years. Focusing on unrivaled customer engagement and global impact, PIVOT POINT for ALL has always been the vision. Founded by Leo Passage in 1962, three generations of leadership have committed to upholding his legacy of doing what’s right, making a difference, and never compromising integrity, ethics, and trust.

Pivot Point proudly demonstrates corporate responsibility through its adherence to ethical manufacturing and social accountability standards, as established in the production of its premium mannequins and educational tools. The company’s mission to challenge the status quo and fearlessly aim higher has inspired millions worldwide. Pivot Point’s learner-focused curriculum and educational tools are available on six continents. Founded on imagination, creativity, innovation, passion, and perseverance. Pivot Point… A Drive to Educate.

Learn more about our mission and story.

Leo Passage was the founder of Pivot Point International and a visionary in the beauty education industry. Born in the Netherlands, he immigrated to the United States and established Pivot Point in 1962 with the goal of elevating hair and beauty education to an art and a science. A passionate educator and innovator, Leo developed a comprehensive system of education that blended creativity with technical precision — a philosophy that continues to guide Pivot Point today. His legacy lives on through the global community of professionals inspired by his commitment to lifelong learning, design thinking, and excellence in the beauty industry.

You can learn more about his life and impact in the documentary!

Our U.S. office is open Monday through Friday, 8:30 a.m. – 5:00 p.m. CT.

Visit our Contact Page, email info@pivot-point.com, or call 847-866-0500 during our regular business hours (Mon–Fri, 8:30 a.m.–5:00 p.m. CT).

Absolutely! When you have Pivot Point provide education in your school, salon or event, you will not only be exposed to the best practices in delivery, but you’ll also be inspired by the technical ability we are so passionate about. We pride ourselves on creating a fun environment that cultivates motivation and inspiration, all while empowering you with the tools you need to succeed. Learn more by clicking here!

Yes. We offer tools and strategies designed to help learners feel confident and prepared for test day. Explore our offerings:

• Exam Prep (print and digital options)
• Key Tips (expert advice from Nikki Parcells)

With over 1,000 years of collective industry experience, our passion is to exceed your expectations and deliver premium service. Please visit our Contact Page, email info@pivot-point.com, or call 847-866-0500 during our regular business hours (Mon–Fri, 8:30 a.m.–5:00 p.m. CT).

Discover more about our dedicated team and how they can offer personalized support.

Already know what you need? Reach out directly using the appropriate email address below.

• Orders.pp@pivot-point.com – Schools
• Orders.pro@pivot-point.com – Professionals
• Lab-support@pivot-point.com – LAB Users
• Info@pivot-point.com – General Inquiries

Pivot Point mannequins are hand-crafted with love by talented artisans who spend OVER 8 HOURS implanting hair, strand by strand, creating natural growth patterns and densities—all to make sure you have the best and most realistic educational experience possible.

Pivot Point mannequins are also ethically manufactured in SA8000-certified facilities that:

• Guard against forced and child labor
• Provide workers with a healthy and safe working environment
• Respect the right of workers to join unions
• Practice zero-tolerance for discrimination

Pivot Point is the pioneer of innovative Slip-On and Cap Series mannequin systems—sustainable, inclusive, and highly efficient—dating back to the 1970s for Slip-Ons and 2005 for the Cap Series. For decades, we’ve been your committed partner in advancing educational excellence while supporting ESG and broader sustainability goals.

By linking product innovation with social responsibility and instructional quality, Pivot Point helps strengthen our industry’s narrative of forward-thinking creativity and meaningful progress.

Learn more about our sustainability pledge.

These are our sustainable alternative options to traditional foam mannequins. They are eco-friendly products that include our Slip-On and Cap Series mannequin categories, offering reusable bases with 100% human hair attachments.

Cap Series is a space-saving, detachable hair training tool. It’s available in a wide range of lengths and textures, mimicking hair specifications from most of your favorite Original Series mannequins. Cap Series utilizes ABS-recyclable material, eliminating the use of traditional mannequins and reducing waste in landfills. 

Slip-On Series is an affordable, space-saving, foam-free solution. With the same premium quality, 100% human hair you’ve come to expect from us, but in an easy-to-use slip-on design. 

Mannequins 101: Which Series Is Your Perfect Match?

Original Series mannequins feature small or medium-sized heads. The small head sizes are great for timely services at workshop events and advanced educational training. The medium head sizes mimic a realistic and lifelike experience that is perfect for practicing at home and in school.

Premium Series mannequins feature the largest head size and highest densities, making them ideal for showcasing your work and participating in competitions.

Mannequins 101: Which Series Is Your Perfect Match?

Treat mannequin hair as you would your client’s—gently and with care. Please review our Care & Maintenance guide, complete with videos, before use.

As a privately owned family company, the core of Pivot Point’s business is its people. We are committed to our employees’ well-being. We want to ensure that manufacturers with whom we partner share our values and ethical standards for their employees.

Pivot Point proactively requested SA8000® certification from our contracted hair-manufacturing factory to ensure the quality of goods matches the well-being of the artisans who create them. The SA8000 certification affords our partners the confidence that our educational hair goods are produced in sanctioned conditions.

SA8000® certification solidifies a commitment to human rights by guarding against the use of child and forced labor, discrimination and unfair disciplinary practices, working hours and compensation.

We measure hair at a 90-degree angle from both the front and nape, providing a true and consistent measurement. Click here to learn more!

The Pivot Point hair medium is warranted to the original purchaser for a period of one year from the original date of purchase, under normal use and service against defective material or workmanship. Under normal use, some hair loss is to be expected and would not be considered defective. Learn more about our 1-year product warranty and 30-day return policies.

Cheap mannequins may seem like a cost-saving option, but they often create more problems than they solve. Low-quality hair typically won’t absorb color properly, leading to inconsistent or unrealistic results. Many are blended with synthetic fibers, which can dull professional shears faster and even melt when exposed to heat tools.

They also introduce bad habits into your training. Issues like backward hair implantation, incorrect density, and unnatural distribution mean you’re not practicing on something that reflects real client hair, making it harder to translate your skills behind the chair.

There are also hidden costs. Many professionals end up buying separate “mannequin shears” just to protect their primary tools, which defeats the purpose of trying to save money in the first place.

Finally, ultra-low-cost mannequins often lack transparency in how they’re made. Choosing higher-quality options from brands aligned with ethical standards—such as SA8000—helps ensure better working conditions, responsible sourcing, and a product you can trust that wasn’t created using forced labor.

Investing in a quality mannequin protects your tools, improves your results, and ultimately supports your growth as a professional.

Orders placed by noon CT on any business day will typically ship out the same day (weather permitting). However, warehouse processing time can be up to 48 business hours. If you need your order by a specific date, please call us at 847-866-0500 to place your order over the phone.

Student kit orders require up to 5 business days to be built before they can be shipped.

Learn more in our Shipping & Returns policy.

You will receive a UPS tracking number from us when your order ships. Go to UPS Tracking and enter that tracking number to see the status of your order.

To calculate shipping time to your location, please click on the link above. Under the SHIP FROM: ZIP Code field, be sure to enter 60007. Under the SHIP TO: ZIP Code field, be sure to enter the ZIP code for the address you are shipping to. Click Update and review the best shipping method for your needs.

Note: Orders placed after 12:00 p.m. CT will not be processed until the next business day.

Learn more in our Shipping & Returns policy.

The UPS Ground shipping rates are based on the dollar value of the items in your order. When choosing UPS Ground, we offer a flat rate of $9.95 for all web orders up to $199.99. Web orders over $200.00 qualify for free standard ground delivery. This offer is exclusive to online shopping only.

If expedited shipping is selected, the cost is determined by your location and the shipping method you choose. Refer to the UPS Shipping Map for more information on transit times. You can also contact the Customer Experience Team at 847-866-0500 from 8:30 a.m. to 5:00 p.m. CT, Monday through Friday, for more information.

Learn more in our Shipping & Returns policy.

Unfortunately, the online shipping options are for the contiguous U.S. 48 states only and do not apply to Alaska, Hawaii or Puerto Rico.

Call 847-866-0500 or email us at info@pivot-point.com for shipping rates to Alaska, Hawaii, Puerto Rico, and expedited orders exceeding $2,500.

Learn more in our Shipping & Returns policy.

Yes. If you need your order by a specific date, you can choose from several expedited UPS shipping options during checkout:

• Next-Day Air
• 2-Day Air
• 3-Day Select

For expedited orders over $2,500, please call 847-866-0500 or contact us directly to arrange rush delivery.

Please note that UPS does not guarantee delivery dates for expedited shipments. If you need your order by a certain day, plan accordingly.

Orders placed after 12:00 p.m. CT will be processed and shipped on the next business day.

Learn more in our Shipping & Returns policy.

Contact our Customer Experience Team at 847-866-0500 or via email at info@pivot-point.com from 8:30 a.m. to 5:00 p.m. CT, Monday through Friday, to obtain a return authorization number. Click here to review our return policy details.

Student kit orders require up to 5 business days to be built before they can be shipped.

Learn more in our Shipping & Returns policy.

Yes! You can now subscribe to a waitlist that will send an automated email to your inbox when a specific product is restocked.

To do so, go to a product page that is currently out of stock and scroll to the section that says, “Want to be notified when this product is back in stock?” and click on the Notify Me button.

If you are already logged in, your account email will be used to sign up. If you are not logged in, you will need to enter an email address first.

Pivot Point supplies the hair and beauty industry with premium products globally—on six continents. Access our International Lookup Form or view our Global Distributor Network.