Pivot Point Hair Care & Maintenance – Pivot Point International

PIVOT POINT HAIR MEDIA ONE-YEAR WARRANTY

IT IS VERY IMPORTANT TO READ THIS BEFORE HAIR USE. THIS INFORMATION CAN ALSO BE FOUND ON THE “CARE AND MAINTENANCE” CARD ATTACHED TO THE MANNEQUINS, CAPS AND HEAD FORMS.

The Pivot Point hair medium is warranted to the original purchaser for a period of one year from the original date of purchase, under normal use and service against defective material or workmanship. Under normal use, some hair loss is to be expected and would not be considered defective.

This warranty is void if the hair medium has been damaged by accident or improper care, neglect or other cause not arising out of defects in materials or workmanship.

During the one-year period, Pivot Point will replace the hair medium when returned with a copy of the original purchase receipt, a copy or original tag containing the lot number and a letter, describing the defect. Any mannequin returned without receipt of purchase will be replaced at the discretion of the company.

For all returns, please contact a Customer Experience representative, at 847-866-0500, to obtain a Return Authorization Number for your return. This number is to be included on the outer box before shipping your return to us.

For purchases in the U.S., please return to:

Pivot Point International, Inc.
525 Busse Road
Elk Grove Village, IL 60007
847-866-0500

For purchase outside the U.S., please consult our website for your nearest international distributor.

Pivot Point Hair Media Disinfection Certificate

All Pivot Point hair products have been chemically bathed and disinfected by steaming to ensure optimum safeguards.

HUMAN HAIR DISINFECTION STEP-BY-STEP PROCEDURE

All hair is:

This process has been approved through the Department of Hygiene and Health Origin Authority in Asia.

Disinfectant Staining: After the disinfection process, a reddish-brown colored residue may drip from wet hair. This residue can stain; shampoo hair prior to use.

Care and Maintenance of Your Hair Media

Pivot Point’s hair media is available in a variety of hair colors, texture patterns and length arrangements simulating a diverse client population. The same careful considerations you would give your client’s hair should be extended to these hair media. The following guidelines will maximize the life of your educational hair by Pivot Point.

STORAGE

CLEANSE/CONDITION

TEMPERATURE & DRYING

CHEMICAL SERVICES

Strand tests are recommended to preview results of all chemical treatments.

Color

Relaxer

Perm

Styling

Heat and Chemicals for Bio-Hair

Care and Maintenance of Your Snap Cap System

The ABS head forms are very durable. With the following care instructions, this product should give you extended use.

CAP APPLICATION

CAP REMOVAL

When cap is applied:

WATER

TEMPERATURE & DRYING

PROPER HANDLING

Pivot Point Hair Media Registration Info

Pivot Point is committed to providing quality craftsmanship and outstanding customer service. A code and lot number are stamped on the outer card attached to your mannequin or other hair medium. Please write it on the reverse side of that card and mail it to Pivot Point to register your mannequin. Upon registration, we will keep your information on file so you can receive future Pivot Point catalogs, new product information and warranty activation.

PRIVACY STATEMENT

We respect your privacy. When you provide us with information, you can be assured that we will hold that information in strict confidence. We do not share any information, including email addresses, or the addresses of our customers and students, with outside companies. If you have any questions, please contact us by email, at info@pivot-point.com, or call us at 847-866-0500.

How Pivot Point Mannequins Are Made How Pivot Point Mannequins Are Made play button

GET IN TOUCH

Reach out anytime. We're here to help.

info@pivot-point.com
8725 W. Higgins Road, Suite 700
Chicago, IL
60631
(847) 866-0500
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