Shipping and Returns

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorization, in the case of credit card, phone and account orders). Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Business days are Monday through Friday, excluding Federal holidays. The Pivot Point Store ships only to the United States. To purchase products from other countries, go to the Pivot Point International Directory. Note: Title and risk of loss to all products will pass to you on delivery.


Effective January 15, 2014: cosmetology, esthetics and nail schools purchasing from  Pivot Point will  receive free freight for ground service only on all orders over $995 either prepaid by credit card or if paid within 15 days of invoice. 

- Customers with accounts in good standing are eligible for free freight with orders over $995; outstanding balances must be paid in full in order to qualify.

- Free freight orders will be shipped using the most economical shipping method at the Pivot Point warehouse’s discretion and it may potentially require additional days for the shipment to arrive.

- Special delivery fees must be paid even on free freight including inside delivery, lift gate, call for appointment, etc.)



Hair Products
Hair may be returned up to 30 days after purchase if in original packaging and original condition. Hair is warranted to the original purchaser for the period of one year from original date of purchase, under normal use and service, against defective material or workmanship. During the warranty period, Pivot Point will replace the hair medium when returned with a copy of the original receipt, a copy or the original of the tag containing the lot number and date, and a letter describing the defect.

Unopened books may be returned up to 30 days after purchase.

Kits may be returned up to 30 days after purchase if in original packaging and original condition. Any items missing from the kit will not be credited or replaced. If there is a missing item you will be charged a la carte list price for that item. There will also be a 25% restocking fee for kit returns.

Electrical Products 
For products produced by companies other than Pivot Point International, please see the manufacturer warranty information enclosed in the package and contact the manufacturer directly for further information. Pivot Point International is a distributor of these products and will not provide warranty or support for third party products.

Manufacturer’s Defect Policy 
Defective goods must be reported and returned for a replacement within the first 30 days from the date of invoice.

Restocking Fees 
All returned items are subject to a 25% restocking fee. To ensure prompt and efficient handling of your returns, you must obtain a Return Authorization Number (RA#) from Pivot Point International Customer Support at 800.886.4247. The RA number must appear on the shipping carton, or returns will be refused. Pivot Point is not responsible and will not assume freight charges incurred in the return of items to our warehouse or for reshipping new or replacement items unless goods are deemed damaged due to shipment or originally defective.

Pivot Point is not responsible for typographic errors. Pivot Point reserves the right to change the terms and conditions of sale at the Pivot Point Store at any time. All sales at the Pivot Point Store are governed by Illinois law. No Pivot Point employee or agent has the authority to vary any of the Pivot Point Store's policies or the terms and conditions governing any sale